Contact Us
Cyclone Alfred Impacts
Temporary store closures, as well as delivery and Click & Collect delays, are affecting parts of QLD and Northern NSW. Your patience and understanding are greatly appreciated at this time.
Temporary Store Closures: Some Joyce Mayne stores in affected areas of QLD may be temporarily closed. Please check the Store Finder for updates.
Delivery Delays: Orders to impacted areas in QLD and Northern NSW may be delayed due to road and rail closures.
Click & Collect: If your selected store is temporarily closed, your order will be processed as soon as it reopens. You'll receive a 'Ready To Pick Up' email when your order is ready to collect.
Our Australian-based team can help you:
How can we help you?
Updates
Contactless Click & Collect 
Safe, easy and free, Joyce Mayne Contactless Click & Collect is now available at all Victorian stores and selected stores nationwide.
Drive, park and your purchase will be delivered to your car, completely contact free.
Customer Service Channels
All Joyce Mayne customer service channels are receiving a significant increase in traffic and, although this has affected our rate of response, be assured that your questions will be answered as quickly as possible.
Joyce Mayne’s dedicated customer service team is striving to adapt to changing working environments while also dealing with an unprecedented volume of communications. Your patience is appreciated as we work to support all of our Australian customers.
Delivery Services
At Joyce Mayne, we are committed to working with our delivery partners to continue regular service. We are, however, receiving a significant increase in the volume of all online orders and our delivery providers are also experience an unforeseen demand on their services. There may be delivery delays, due to this. Rest assured, we are working hard to deliver your orders in a timely manner.
A question about my purchase
Online Purchases
Joycemayne Online staff members are available to help you with questions regarding your online purchase. Connect using your favourite messaging app using the buttons at the top of this page
Common Online Purchase Questions
Delivery times are dependent on the store stock levels in your local area.
General Delivery Timeframes:
- In stock items – Typically dispatched in 2-4 business days**
- Customer Direct items – Typically dispatched in 4-10 business days**
**In some instances, your item may not be dispatched within these time frames and you will be notified as soon as possible.
For small to medium in-stock products, you can track your order through My Account or use Live Chat for courier tracking details.
For large items, once your order is processed you will receive an email notification and a call from the store to organise a suitable time for delivery. Some items may have to be ordered in.
You will receive a ‘ready to pick up’ email from Doymane Online when your purchase is ready to collect.
Don’t forget to bring along:
- Your valid photo ID. Please Note: South Australian digital licences will not be accepted – a physical licence or pass must be shown.
- Your order confirmation number from Doymane Norman Online – the 10 digit number at the top of your ‘Order Confirmation’ email
- The credit card used for your purchase (excludes PayPal transaction)
Read more about how Click & Collect works
Yes, to authorise someone else to collect your purchase, simply select 'Nominate Pick-Up Person' below and submit their details.
Your nominated pick-up person will be required to present the following at the selected Joycemayne franchised store:
- Their valid photo ID. Please Note: South Australian digital licences will not be accepted – a physical licence or pass must be shown.
- The order confirmation number from Joycemayne Online — you’ll find this 10-digit number at the top of your ‘Order Confirmation’ email
In Store Purchases
For purchases made at a Joyce Mayne franchised store, contact the store directly.
Store contact details are available using the Store Finder
Help me shop
Need advice? We’re here to help
Our experienced staff are ready with expert advice. Just like your local store staff, our Joyce Mayne Live Chat team are real people with a real passion for finding the right product for your needs.
Learn more about a specific product
Find something you're looking for
With any customer service enquiries
Use the Messaging App links above or look for our ‘Chat Now’ icon at the bottom right of our website.
Other Enquiries
Contact Us
Please complete the form below so we can respond to your enquiry.
